Employee & Family Assistance Program (EAP)
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LifeJourney is an evolution of an employee assistance program (EAP) that is designed to help support all aspects of your health and wellbeing. LifeJourney offers 24/7 virtual access to compassionate care advocates who are there to support you with guidance and personalized care paths throughout your wellness journey.
Mental Health Support
Get the help you need, anytime anywhere.
Guided by health care professionals, confidential and convenient online mental health care offerings include Solution-focused mental health support through virtual counselling, guided learning online therapy (dCBT) and personal crisis management. A care advocate will be able to assist in determining which mental health support is appropriate, based on an initial intake assessment.
Mental health support services can be accessed through TELUS Health Virtual Care or through calling 1-877-207-8833.
Specialized Digital Therapy
Specialized Digital Therapy matches you with a care manager and a therapist who will help you select an appropriate 12-week program and provide therapeutic support throughout the program. The programs available are based on the Cognitive Behavioral Therapy (CBT) model, which is effective in addressing mild to moderate mental health concerns.
You can complete your program at your own pace, without having to coordinate with your therapist’s schedule and following an approach tailored to your needs and preferences. After the 12-week program is complete, you will still have access to the platform to review content for another 40 weeks.
Work/Life Balance
Find convenient access to support for various life milestones, including legal & financial assistance, nutrition counselling, child and elder care, and people management assistance.
These are appointment-based support services, which offer the opportunity to speak with a professional, as well as learn more about navigating external resources in your local community.
Wellbeing Resources
Access wellbeing resources to educate, engage and inspire you! These resources are designed to help you improve your wellbeing through changes to your habits and behaviour.
The Wellness Assessment
This is a questionnaire designed to help you gain a high-level understanding of your lifestyle and habits that can contribute to your overall wellbeing.
After completing the assessment, you’ll receive a wellbeing score based on three categories (move, feel, mind), which will be used to curate articles in your personal content library.
The Content Library
Discover articles and resources curated for you! The topics are related to the maintenance of a healthy lifestyle and the achievement of your personal wellbeing goals.
Service Availability
See the chart below for an overview on the availability of services included in our Employee and Family Assistance Program, TELUS Health – LifeJourney.
* Additional sessions are available as an out-of-pocket expense.